How can we help?

It takes a couple of minutes:

1. 1Install the free incy app — download buttons for every platform are in your account, «Connection» section.
2. 2Tap «Open in incy» — the app adds every country with a single subscription.
3. 3Tap «Connect» — no need to pick a country: auto-select keeps you on the fastest server. Want a specific one — pick it from the list.

On the website it's all in the «Connection» section of your account (install buttons, «Open in incy», a QR code); in the Telegram bot — the /connect command: the connect button and your subscription link.

The app is installed but the subscription didn't show up — copy the subscription link from your account or the bot, then in incy tap “+” → “Add from clipboard”.

If anything goes wrong — message us in the chat and tell us your device, we'll walk you through it.

All of yours — there is no limit: one subscription works on your phone, computer, tablet and TV at the same time. The incy app is available for iOS, Android, Windows, macOS, Linux and TV.

To add a device or move everything to a new phone:

1. 1Install incy on the new device.
2. 2On the website: your account → «Connection» → «Connect another device» — scan the QR code with your phone camera or send the instructions to your email. In the bot: the /connect command — copy the subscription link.
3. 3If you opened the link manually — in incy tap “+” → “Add from clipboard”.

No need to disconnect the old device — everything keeps working.

Open your subscription's server list in incy and pick the country you need — switching is instant and free: every country is included in any plan.

The first line of the list is «Auto-select»: the app keeps you on a fast server by itself, you don't have to pick a specific country. Servers marked 🛠 are under maintenance — pick another one.

The country you need isn't in the list — message the chat: we take such requests into account when adding locations.

Pay and renew on the website (your account → «Plans») or in the Telegram bot (the /plans command). We accept bank cards, SBP, SberPay, T-Pay, Mir Pay and YooMoney; in the bot you can also pay with Telegram Stars. Access switches on right after payment. Renewing adds time to your current period — the connection isn't interrupted, your key and settings stay the same. The longer the term, the cheaper the month; you can switch plans when renewing.

Auto-renewal keeps your access uninterrupted: on the end date the subscription renews itself from the card you paid with. It only works from a saved card: after paying via SBP or Stars, renew manually. 3 days before the renewal we'll remind you and state the amount and date (for the trial — a day before). If the charge fails, we retry a day later and keep your access in the meantime; after two failed attempts auto-renewal switches off and you can renew manually.

Turn it off anytime in one click: the «Subscription» section in your account or «My account» in the bot. Payment history is in the «Payments» section of your account.

Yes. The trial is a short plan at a token price: every location, full speed and any number of devices, same as a regular plan. Its length and price are shown on the «Try» button on the website and in the bot's plan list.

It's available once per account — you can't take it again, after that only regular plans.

Where to get it: on the website — the «Try» button on the home page or the trial plan in your account; in the bot — the /plans command, the trial plan is first in the list.

What happens next: if you paid by card, when the trial ends the subscription renews itself to the monthly plan — we'll remind you a day before and state the amount; you can turn auto-renewal off anytime in the «Subscription» section. Without auto-renewal, access pauses after the trial and your settings are kept — renew and everything works again.

Cancelling = turning off auto-renewal: the «Subscription» section in your account → the «Auto-renewal» toggle, or in the bot «My account» → «Turn off auto-renewal». Nothing else to do: there will be no charges, and you keep access until the end of the paid period — you lose nothing.

After it ends access keeps working for at least 48 more hours — enough to renew without interruption. Then the connection pauses, but everything is kept: your key, settings and devices. Renew, and access comes back right away with no reconfiguration. We remind you ahead of the end date in the bot and by email.

Refunds for unused days are available under the offer terms: message the chat — we refund via the same payment method within 10 calendar days.

You sign in to the website with a code: enter your email and we'll send a 6-digit code, valid for 10 minutes. If the code doesn't arrive:

1. 1Check your Spam folder — the email comes from an address at swiftvps.io; add the sender to your contacts so future emails get through.
2. 2Wait a couple of minutes — delivery can lag sometimes. Enter the code from the latest email: each new request cancels the previous code. You can request again after a minute; after three emails in a row — after 15 minutes.
3. 3Check the address — is it the mailbox you subscribed with, and is it typed correctly? «Account not found» means there's no account with that email: you may have subscribed in the Telegram bot — then tap «Log in with Telegram».

The link from an email has expired — just sign in again with a code. Forgot your password — sign in with a code and set a new one in «Settings».

If emails still don't arrive — message us in the chat and we'll help you sign in.

Invite friends with your personal link and get a percentage of each of their payments and renewals — the reward rate is shown on your program page. There are two links, for the website and for the Telegram bot, and they work the same way.

Where to find it: on the website — your account → «Referrals»; in the bot — the /freemonth command.

Rewards accumulate on your balance: in your account you can exchange it for days of access in one click (after your first paid subscription), and to withdraw it as money — message us in the chat.

We don't inspect or store the content of your traffic: there are no logs of visited sites, search or DNS queries tied to you — this is fixed in our privacy policy.

What we keep so the service works:

• your email and Telegram — for sign-in, access and notifications;
• orders and payments: plan, amount, date. Card details never reach us — payments are processed by YooKassa;
• technical data: connection IP, session time, device and app type, amount of traffic transferred — for accounting and abuse prevention;
• your support conversations.

We don't sell or disclose data to third parties, except the payment provider, infrastructure providers and cases directly required by law. After you stop using the service, data is deleted or anonymised within the periods set by law.